Legal

Payment Policy

Last updated: 06.10.2026

1. Currency & Pricing

Payments are taken by Scaleon Digital Ltd, a company registered in England and Wales under Company No. 17201919, with its registered office at Dept 6763, 196 High Road, Wood Green, London, N22 8HH, United Kingdom. MIRRR accepts payment in Euro (EUR), US Dollars (USD) and Japanese Yen (JPY). You choose your currency using the currency selector in the site header, and all prices displayed on the platform are in the currency indicated at the time of purchase — the amount shown at checkout is the amount charged to your card, in that same currency. Your card issuer may apply its own conversion or cross-border fee if the currency you select is not the currency of your account; that fee is set by your bank and is outside our control. Credit prices are set in US dollars. Prices in other currencies are converted at exchange rates from an exchange-rate data provider, refreshed once every 24 hours; if the rate service is unavailable, the last rates we received stay in use.

You may top up by any amount of money you choose, which buys credits at the same rates as our credit packs, or buy one of the credit packs themselves, which carry a better rate at larger volumes.

2. Payment Methods

We accept Visa and Mastercard credit and debit cards. All payments are processed securely, and we never store your full card details on our servers.

3. Credit Purchases

Credits are added to your account instantly after successful payment. A custom top-up can be any amount from €1.00 to €20,000.00 per transaction in EUR, the currency you have selected, and is charged exactly as entered. The range is €1 to €20,000, or its equivalent in the currency you pick at the day's rate ($1.13 to $22,450.00 and ¥178 to ¥3,545,100 today), with the upper limit rounded down to a round figure so it never exceeds €20,000. Any amount in the range buys at least one credit. The largest credit pack holds 11,500 credits. There is no limit on the number of transactions per day. Credits never expire and are non-transferable between accounts.

4. Invoices

An invoice is generated for every purchase and can be downloaded from your Wallet page in the dashboard. Invoices include the transaction ID, date, credit amount, and the amount charged together with the currency it was charged in.

5. Failed Payments

If a payment fails, no credits will be added to your account. You will not be charged. Common reasons for failure include insufficient funds, expired cards, or bank-side restrictions. Please contact your card issuer if problems persist.

6. Personal Stylist Sessions

Stylist sessions are paid with credits from your existing balance. Credits are deducted at the time of booking. While a booking is Pending you can cancel it yourself and its credits go straight back to your balance; once it is Confirmed, you can cancel it for a full credit refund up to 24 hours before the session through our contact form. See our Refund Policy for details.

Unused credits are refundable within 14 days of purchase, to your original payment method; credits you have used are not refunded.

7. Contact

For payment-related inquiries, use our contact form.