Contact

Contact & Complaints

Questions, refund or withdrawal requests and complaints all come to our team through this form. You get a reference number as soon as it is sent, and we reply to the email address you give.

What to include

Complaint: What happened, your account email and any transaction ID from your Wallet. If you are not satisfied with our reply, you keep every right to take the matter to a consumer body or court in the country where you live — see section 11 of our Terms of Service.
Refund or withdrawal request: Your account email and the transaction ID from your Wallet. Unused credits are refundable within 14 days of purchase — see our Refund Policy.
Personal stylist session: The session you booked and its date. A confirmed session can be cancelled for a full credit refund up to 24 hours before it starts — see our Cancellation Policy.
Other question: Anything else about MIRRR, your account or a try-on. Just tell us what you need.

By post

Scaleon Digital Ltd
Dept 6763, 196 High Road, Wood Green, London, N22 8HH, United Kingdom
Company No. 17201919