Cancellation Policy

1. Credit-Based Service

MIRRR operates on a pay-per-use credit system. There are no subscriptions, recurring charges, or automatic renewals. You purchase credits when you need them, and they never expire. Because there is no ongoing subscription, there is nothing to cancel in the traditional sense.

2. Account Closure

You may close your MIRRR account at any time yourself, from Dashboard > Profile, or by asking us through our contact form. Upon account closure:

• • Unused credits that are still within 14 days of their purchase can be refunded under our Refund Policy if you ask before or when you close the account; any other remaining credits are forfeited
• • Your photos, models, generated images and account records are removed from your account and our database straight away (copies of image files can remain in our file storage; see section 5 of our Privacy Policy)
• • Your personal data will be handled in accordance with our Privacy Policy
• • Account closure is permanent and cannot be reversed

3. Personal Stylist Sessions

Cancellation by you: While a booking is Pending you can cancel it yourself in your Dashboard (Stylist > Booked Sessions) and its credits go straight back to your balance. Once our team has confirmed it, you may cancel up to 24 hours before the scheduled time for a full credit refund to your balance through our contact form. Cancellations made less than 24 hours before a confirmed session are not eligible for a refund, as the stylist has already reserved time for you.

Cancellation by us: If we are unable to fulfil your session (e.g., stylist unavailability), we cancel the booking and return its credits to your balance in full.

No-shows: If you do not attend a scheduled session without prior cancellation, no refund will be issued.

4. Right of Withdrawal (UK and EU Consumers)

Consumers in the UK (Consumer Contracts Regulations 2013) and in the EU (Directive 2011/83/EU) have a 14-day right of withdrawal for online purchases. For digital content supplied immediately (such as MIRRR credits), the checkout asks you to confirm that you want the credits added at once, and we record that confirmation with your payment. Credits you use are not refunded; unused credits are refundable within 14 days of purchase. Details are in section 4 of our Refund Policy.

5. How to Cancel or Close Your Account

To cancel a stylist session, visit your Dashboard > Stylist > Booked Sessions and click Cancel (available while the booking is Pending). To close your account entirely, use Delete Account under Dashboard > Profile, or write to us through our contact form, giving your registered email address and asking for your account to be closed.

6. Contact

For cancellation inquiries, use our contact form.